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frequently asked questions

WE GOT ANSWERS

If you still have questions, contact
customercare@marimix.com

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Is Marimix vegan?

Yes. Marimix is 100% plant-based and vegan-friendly. This means we use no dairy products, no eggs, no meat ingredients and no honey. We're so proud to be plant-based, we literally joined the club! Well, ok, it's not quite a club, but it is where we get to hang out with the coolest plant-based brands on the planet. Check out our awesome friends at the Plant Based Foods Association , the first and only trade association representing the nation’s leading plant-based food companies to champion, strengthen, and elevate the plant-based foods industry.

Is your product gluten free?

Yes (yay!) Every ingredient we use in the Marimix kitchen is inherently gluten-free. This means no wheat, no barley, no rye and no products derived from these grains. We're currently in the process of becoming gluten free certified so that more of our friends can snack with confidence.

Is marimix kosher?

No, Marimix is not currently certified as kosher. We welcome you to shoot us an email if this is an important attribute you look for in your snacks, and we'll make sure to keep you updated. Until then, love to your bubbe. :)

Do your products contain any Allergens?

Yes. All flavors of Marimix currently contain COCONUT. Our Hatch Chili Lime and Smoky Maple BBQ also contain SOY in the form of gluten-free tamari (we couldn't resist all that umami!) Our Sweet Chili Sesame also contains SOY and SESAME. Our Cinnamon Churro also contains ALMOND in the form of pure almond extract (no fake stuff here!) Our Toasty Peanut Butter also contains PEANUTS. For those with severe sensitivity to any allergens listed here, we want to share that all our products are manufactured in our sunny California kitchen using shared equipment.

What is the shelf life?

Your sealed pouch of marimix® will be at its most fresh and crunchy through the date printed on the back window of your bag. Technically, this is 10 months from the day we bake your order, though our friends say they can hardly keep an opened pouch of marimix® around for longer than 10 minutes. If you order a gift tin, the ENJOY BY Date can be found on the bottom of the tin. To keep your opened pouch of marimix® at peak crunch, squeeze any air out of the pouch and firmly press the resealable zipper.

Where are your products made?

Every batch of marimix® is crafted with joy inside our very own manufacturing facility, nestled in the heart of Orange, California. Each order is packed with care by our small but mighty team, some of whom have been part of the marimix® family for over two decades! When our kitchen isn't filled with the most incredible smells, it's brimming with pride!

Can you place an order for me?

Absolutely! If you're having any issues placing an order through our website, please give our Customer Care team a call at 1-888-Marimix (627-4649) Monday through Friday, 9am - 4pm PST.

When will I get my marimix®?

Our factory crew will do their best to carefully pack and ship your order within 3 business days of receiving it. Depending on the delivery destination, your marimix® may be in transit for up to 7 days. With every online order, you'll receive an order confirmation with your tracking number, as well as a follow-up note when your package has been shipped. If you need your marimix® and you need it NOW (can't blame you!), we have a variety of express shipping options through USPS, UPS or Will Call.

I forgot my log in information, what do I do?

If you forgot you login information, please visit https://marimix.com/account/login#recover to recover your account. If you're still not able to, please contact us at customercare@marimix.com

If I'm in the area, can I pick up my order?

Will Call is available, but orders are packed in the order they are received. Please call in advance to schedule a date/time your order will be ready.

Do you offer corporate gifting?

Yes, Please call us Toll Free @ 1-888-Marimix (627-4649) during our office hours to receive personal attention M-F 9am - 4pm. PST

I'd like to send marimix® to multiple gift recipients, how do I do this?

Simply email a list of recipients, their addresses and any gift message you want to include to customercare@marimix.com Don't forget to include your contact info. and what you want to order for each recipient and a personal customer service rep. will get back to you within 24 hours.

What is your return or exchange policy?

Our Happiness Guarantee is proudly baked into every batch of marimix®. We believe every marimix® experience should be filled with joy, so if the products you receive are anything less than delightful, please reach out to us so that we can make things right. We can be reached via email at customercare@marimix.com or by phone. Call Toll Free @ 1-888-Marimix (627-4649) M-F 9am - 4pm. PST .

Will I get a tracking number for my order?

Once your order has shipped, you'll receive your tracking information via email. If you haven't received your tracking information and it has been over 3 full business days from the time your order was place, please contact us at customercare@marimix.com.

I used the wrong shipping address! What should I do?

If your order has already shipped, we can request the item to be returned. You may have to pay another shipping fee to reship your items to the correct address.

What if I never received my order, but the carrier marked it as delivered?

If you've double checked your mail delivery area or home and your order is still missing, contact us at customercare@marimix.com. We'll get things resolved as quickly as possible.

How do I change or cancel my subscription?

You can customize your subscription anytime by logging into your account through the original link in the email sent to you when you placed your order. You can also log into your marimix account and edit your preferences directly through the site. If you’re having any issues, feel free to contact us at customercare@marimix.com

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